Welcome to SoftCoco Inc (hereinafter referred to as “we” or “this website”). We value your privacy and are committed to protecting the personal information you provide when visiting the website, browsing products, and purchasing women’s clothing products.
This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights related to your personal information.
- Company Information
Company Name: SoftCoco Inc
Business Type: Online Sales of Women’s Clothing
If you have any questions about this Privacy Policy, please contact us as follows:
Email: marilenSantos@softcoco.shop
- Information We Collect
When you visit the website, create an order, or contact us, we may collect the following information:
(1) Order and Account Information
Including:
Name
Contact Email
Contact Phone
Shipping Address
Order Information
Purchase History
This information is used to process orders, arrange delivery, and provide after-sales service.
(2) Payment Information
When you make a purchase, payment-related information may be processed by a third-party payment service provider.
We do not directly store your complete bank card number, credit card security code, or other sensitive payment information. Payment processing service providers will process payment information according to their own privacy policies and security procedures to complete transaction verification and payment operations.
(3) Website Usage Information
When you visit our website, we may automatically collect some information, such as:
Browser type
Device information
IP address
Visited pages
Website usage records
Visit time
This information is used to improve website functionality, optimize the shopping experience, and analyze website performance.
- How We Use Your Information
The information collected by SoftCoco Inc. may be used for:
Processing and fulfilling your orders
Providing product delivery services
Sending order confirmations and logistics notifications
Responding to customer inquiries
Providing after-sales support
Improving the website experience
Optimizing product display and service content
Preventing unauthorized transactions
We will only use your personal information to the extent necessary to provide the services we provide.
- Information Sharing
We will not sell, rent, or trade your personal information.
We may share limited information with necessary third parties in the following circumstances:
(1) Logistics Service Providers
To complete order delivery, we may provide carriers with necessary information, such as:
Recipient’s Name
Delivery Address
Contact Information
(2) Payment Service Providers
To complete payment processing and transaction verification, we may share necessary information with payment processing institutions.
(3) Legal Requirements
If required by laws and regulations, or to protect our legitimate rights, website security, and user rights, we may disclose relevant information in accordance with the law.
- Cookie Technology
SoftCoco Inc. uses cookies and similar technologies to help the website:
Remember user preferences
Provide a smoother browsing experience
Analyze website visits
Improve website functionality
You can manage or delete cookies through your browser settings. However, please note that disabling some cookies may affect the normal use of some website functions.
- Data Security
We take reasonable measures to protect your personal information and prevent unauthorized access, use, modification, or disclosure.
However, please note that internet data transmission cannot be guaranteed to be absolutely secure, therefore we cannot promise that all information transmission processes are completely risk-free.
- Data Retention Period
We will retain your personal information according to business needs, legal requirements, and service purposes.
Generally:
Order-related information will be retained for the period required to complete the transaction and after-sales service;
Customer inquiry information will be retained for the period required to process related requests;
Information required to be retained by laws and regulations will be retained for the prescribed period.
After the necessary period has expired, we will take reasonable measures to delete or anonymize the relevant information.
- Your Privacy Rights
Under applicable law, you may have the following rights:
Request access to your personal information
Request correction of errors
Request deletion of personal information
Restrict the processing of personal information
Choose not to receive marketing messages
To exercise these rights, please contact us at:
marilenSantos@softcoco.shop
We will process your request within a reasonable timeframe.
- California Consumer Privacy Rights (CCPA)
If you are a resident of California, USA, under the CCPA, you may have the following rights:
Request information on the categories of personal information we collect;
Request deletion of personal information;
Request information on how personal information is used;
Choose to opt out of the sale or sharing of your personal information.
SoftCoco Inc. does not sell customer personal information.
To submit a request, please contact us:
marilenSantos@softcoco.shop
- Children’s Privacy
SoftCoco Inc.’s website and services are not intended for children under the age of 13.
If we discover that we have inadvertently collected personal information from children, we will take reasonable steps to promptly delete the relevant information.
- Privacy Policy Updates
We may update this Privacy Policy based on business changes, legal requirements, or service changes.
The updated policy will be published on the website, indicating the new effective date.
We recommend that you check this page regularly to understand the latest privacy policies.
Thank you for trusting SoftCoco Inc. We will continue to strive to protect your personal information and provide you with a better women’s clothing shopping experience.