Thank you for choosing SoftCoco Inc. We want every customer to be satisfied with their purchase of our women’s clothing. If you are not happy with your order, you may request a return in accordance with the policy below.
- Return Period
SoftCoco Inc offers a 30-day return period.
Customers must contact our customer service team to submit a return request within 30 days of receiving the item(s).
Return requests must be submitted via our customer service email and include the following information:
Order number;
Name of purchaser;
Contact email address;
Details of the item(s) to be returned;
Reason for the return.
Return requests submitted after the 30-day window may not be accepted.
- Return of Opened Items
SoftCoco Inc allows customers to request a return after inspecting the merchandise.
You may request a return even if the item has been unboxed or the packaging opened.
Customers need not worry about being denied a return simply for examining the item or verifying its style, size, or fabric quality.
However, returned items should ideally remain in the following condition:
Complete (with all parts/components);
Free from obvious damage;
Free from severe signs of use that would prevent resale;
Include any relevant accessories (if applicable).
The condition of the returned item will be verified upon receipt.
- Return Request Process
To initiate a return, please follow these steps:
Step 1: Contact Customer Service
Contact us via the following email address:
Customer Service Email: marilenSantos@softcoco.shop
Please provide the relevant order information.
Step 2: Receive Return Instructions
Once customer service confirms your return request, we will provide:
Return confirmation details;
Return shipping address;
Relevant return instructions.
Please do not ship the item back before confirming the return address with us.
Step 3: Ship the Item Back
Ship the item to the return address provided by customer service.
We recommend that customers retain:
Tracking number;
Proof of shipment.
This allows you to track the status of the return shipment.
- Return Address
Address: 394 Cator Ave, Jersey City, NJ 07305
- Refund Processing Time
SoftCoco Inc will process the refund after receiving and verifying the returned item(s). Refund Timeline:
Return Review: Confirmation completed within 3 business days of receipt of the returned item.
Refund Processing: Funds credited within 3–5 days after the refund is issued (actual timing may vary depending on the bank or payment provider).
Refunds will be issued via the customer’s original payment method.
- Return Shipping Costs
Unless the return is due to a product quality issue or an order error, the customer is generally responsible for return shipping costs.
If you receive:
An incorrect item;
An item with obvious defects;
Please contact us promptly, and we will assist you based on the specific circumstances.
- Non-Returnable Items
Returns may not be accepted in the following cases:
The return period of 30 days has expired;
The item is severely damaged due to customer misuse;
Essential components of the item are missing;
Issues caused by improper use.
SoftCoco Inc. will make the final determination based on the specific details of the order.
- Order Cancellation
If you need to cancel your order, please contact customer service as soon as possible.
Once an order enters the processing or shipping stage, it may no longer be possible to cancel it.
If the order has already been shipped, you may apply for a return following the standard return process after receiving the item.
- Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
Email: marilenSantos@softcoco.shop
Phone: +1 5513719551
SoftCoco Inc. appreciates your support. We remain committed to providing a convenient and transparent shopping experience for women’s clothing.